I was having an order problem and some stiffening of wash clothes and towels..called for service/maintenance and someone was at my house within a few days (I had called too close to the weekend). I was very pleased with the service I received..unit was flushed and new filter added. It's only been a month since the maintenance and I have no more odor or stiffening of wash clothes or towels. Service and office personnel were very professional and knew exactly what was needed. Thanks to all.

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